Onsen Review

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Editor's Review: 3.1 / 5.0

What You Should Know

How Onsen Compares with Leading Beauty Products
 
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Onsen
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*Picks were chosen by editor based on reader contribution. Details Here

View Our Top Choice Today!

The Onsen Spas in Japan are said to contain many healing and soothing which is what the Onsen line of skin care products are based on. The company manufactures products for the face and eyes and all are intended for daily use. A few of the products were formulated to address the problem of aging of the skin. One of them is Onsen’s Age Defying Face Cream. The product promises to defy the aging process by combining science and nature to formulate a blend of peptides, minerals, vitamins and other anti-oxidants.

Product Details

The premise behind the Onsen products is that they contain the same healing and restorative minerals from the Onsen hot springs in Japan. People flock to hot springs located all over the world supposedly for their ability to rejuvenate the body as well as help with skin conditions. This practice is as old as time and it is no wonder that the skin care companies have begun to use this tactic to attract buyers to their products. Onsen Age Defying Face Cream promises to help skin irritation, relive dry skin and restore and prevent sagging. Although there is no clinical research to prove that the water or mud from these hot springs actually work, the official Onsen website backs up their skin care products with a money back guarantee which many skin care companies fail to provide. Many of the products in the line contain the same basic ingredients such as minerals, peptides, vitamins A and C, Red Algae Extract, Retinol and Thalassine which is a marine extract said to help fight aging of the skin. No advanced ingredients such as Hyaluronic Acid, Matrixyl 3000 or Real Collagen are mentioned on the website. We could not locate any clinical research, before and after photos or customer testimonials on the site as well.

The Good

  • Onsen Age Defying Face Cream contains Vitamins A and C which may offer some antioxidant benefits.
  • The products can be purchased from the official Onsen website.

The Bad

  • Onsen Age Defying Face Cream does not any contain advanced ingredients.
  • The official website for the product does not have any clinical research associated with the products.
  • There are no customer testimonials and no before and after photos on the website.

The Bottom Line

The fact that the Onsen skin care products claims to be formulated with the so called healing powers of the Onsen hot springs in Japan may get the attention of buyers who typically fall for such hype. Products which boast that there products contain all natural ingredients are hot sellers these days. Let’s face it, no body wants to put chemicals on their skin however there simply is no proof that suggests that mud or mineral waters that supposedly come from volcanoes offer any anti-aging benefits. For $65, we could buy an anti-aging skin care product that actually has been proven to provide great results. Which one will you choose?


** Our Top Skin Care Choice **

Nue Science Bottle

Top Wrinkle Cream for 2014: Revivasol

Editor's Review: 4.9 / 5.0

After looking at literally hundreds of wrinkle reduction and prevention treatments, Revivasol is our top choice. This product offers customers a Risk-Free Trial, and makes sure to both repair and protect the skin without using harmful chemicals like paragons or fragrances. No other formula that we've seen takes such a holistic approach to skin care. By recommending lifestyle changes like diet and exercise, Revivasol has firmly placed their customers health first. We never see skin care companies doing this sort of marketing. In addition, scientifically-proven results on how the formula works says it all, and the Revivasol website provides ample proof. When you factor in the trial offer, the potent formula, and the clinical studies posted on the official site, it's easy to see why Revivasol is our top anti-aging pick. >> Read more about Revivasol Go



Vivexin

(Optional- For Enhanced Results): Vivexin

Editor's Review: 4.6 / 5.0

We've reviewed thousands of anti-aging eye treatments, and we've never seen anything quite like this! Vivexin is an anti-aging, eye treatment formulated to lighten dark circles, lessen the appearance of bags under the eyes and minimize fine lines and crow's feet associated with premature skin aging. The three active ingredients in Vivexin - Haloxyl, Eyeliss and Matrixyl - are backed with clinical research and positive consumer testimonials. If that's not enough to convince consumers to try Vivexin, the company offers a 90-day money-back guarantee so consumers can see the changes in eye appearance with the option of returning the product if they are not convinced >> Read more about Vivexin Go



38 Comments/Questions/Answers to Onsen

  • 1

    Jane Gaffney

    ihave been using the same defying gravity mask for 2yrs can you give me a LIFE SPAN WHEN NO LONGER IN USE

    [Reply]


  • 2

    Me

    These products have no scientific proof whatsoever. With this kind of pricing, you should be covering the costs of effective research on this. You should look for some evidence of this product working, even if it is qualitative from other users. As a scientist, their explanation of how the product works doesn’t really make sense.
    In addition, there are very agreesive sales techniques used to promote these products. Hold out and you will get more and more free products.
    Please review these active ingredients. They are basic in their nature.
    As their is no proof that these products work, these could just lower quality products, sold at very high profit margins.
    Their active ingredient is, ironically, called F.A.C.T.

    [Reply]


  • 3

    Alan

    We walked by the Onsen concession this weekend at Westfield in East London.

    Stay away! The sales guys at the stall will drag you in to a hard sell… extremely patronising and you would have to be a serious idiot to buy after their sales tactics!

    We tried to walk away 3 times and they were excessively pushy and massively defensive to the point of petulance when we questioned their product.

    Whoever these guys are – they do not exemplify Japanese sales tactics and were probably more suited to selling second hand cars on street corners rather than cosmetics!

    [Reply]

    tourist in London Reply:

    Bad experience ever!!
    I was at Westfield last weekend, too. Got ripped off. What they have said and tried to sell made ppl sick when thinking back of again – regardless the product itself good or not!

    [Reply]

    Faith Reply:

    Unfortunately, I got suckered in. Actually I think I just gave in because I could not get away, but that is my fault. Started using the product after my current lotion was finished. Thought the spin top was really cool, until it broke about a week later. I wrote the company and was told basically they are independent contractors and I must go to where I purchased. Since I was traveling and not planning to be back there I’m stuck with a bottle of moisturizer that I can not use. Stay away the company does not stand behind their product.

    [Reply]

    linda Reply:

    My experience in Westfield , Century City, Los Angeles, is like a replay of these two comments from London, stay away from this company, all they want to do is to rip you off. They are not Japanese company, the owner is a Israeli.

    [Reply]

    Annette Reply:

    Did the same in Westfield Mall, Santa Anita. Went on line and could have purchased products for $25 a bottle rather than the $100 I paid. I was stupid!

    from london Reply:

    Just two words, STAY AWAY!!!
    I got scammed by the hard sell. And I agree it was the worst experience ever in west field in shepherds bush. They drag you in and don’t let you go until you buy their product. I said no several times and this guy kept on asking me what was so wrong with the product that I wouldn’t buy it. He was standing in front of me blocking my way until I finally gave it and said I will buy a cheap one. When he went to charge one product he added another item. I wanted a refund but the receipt said no refund. What made it worse was on my way back home I was reading the description on the bottle… that’s when I found hair mixed in with body scrub salt through the transparent blue color bottle.
    Don’t be a sucker like me… no matter how hard they try to sell things to you just RUN AWAY!

    [Reply]

    Ca Reply:

    Do you think I can return the product and get my money back?


  • 4

    Liz

    My teenage son was accosted by the salesperson at the ONSEN kiosk at the galleria mall in Cambridge MA and within 10 minutes she had taken all of his hard earned money. He was left with diluted stinky cheap lotion and watery cuticle remover and an emery board all encased in a lovely green zippered pouch. THe worst and most reprehensible way to make a dime. RUN don’t walk from this product and their people!

    [Reply]


  • 5

    Jacqui

    Was at Westfield today and I couldn’t shake off the onsen sales woman she was so desperate that she dropped the salt scrub price down to £25, fortunately I managed to escape without spending a penny.

    [Reply]


  • 6

    lola

    actually, my experience is a little different from everyone else here. Agreed, their sales people are super pushy and, being a skin care fiend, bought the eye cream and serum, scrub, face wash and cream. Like someone said above, the bottle on the cream didn’t hold up BUT the eye cream and gel is just awesome. The macadamia body scrub is also pretty good, too. I’m a murad faithful but i had to create a little room for the eye cream and scrub. Been using them for months now. I will buy another when i run out :-) . But then again, different strokes, right?

    [Reply]


  • 7

    Me too

    So. I am not the only one finding these hard-sellers annoying. I came across a sales person at Westfield London. First of all, the woman tried to give me a “great ” deal, when i was not giving in….I could give one product for free….hmmm. When I said I left my purse with some one else, she said I could take one product with me if i would pay for it later on….what really annoyed the hell out of me…was her manner of speaking: ssht, it’s a secret, don’t say it out loud, don’t tell anyyyyone…..Excuse me, woman, is this Sesame street and do I look like a piggy-tailed toddler. Let me tell you an honest thing…these products may be the best thing in the world or may make you look like a 15 year old again……but these sellers and their big daddy sales techniques kill it for me. P.S. didn’t buy anything, will not buy anything.

    [Reply]


  • 8

    sx

    I actually got sucked in as well, though I paid much less than the price on the website (you can get a product for around £25…) Anyway, apparently I’m the only one who’s actually rather satisfied of the products, I never bought expensive creams, so I’m not good at comparing, but still the eye serum really did make a difference to my very bad and thin round eye area, as well as the mask…I even went back to buy it…I agree on their very aggressive tecniques, but if you hold on, you will get a good cream at a reasonable price (£25/30)

    [Reply]


  • 9

    SARA

    DON’T BUY FROM THEM. I SPENT A FORTUNE, NOW HAVE A FAULTY PRODUCT AND HAVE NO WAY OF CONTACTING THEM TO GET MY MONEY BACK OTHER THAN SPEND MORE MONEY ON THE JOURNEY BACK TO WESTFIELDS.

    [Reply]

    sophia Reply:

    Hi Sara,
    Did you get your money back? I also spent money last week and want to get my money back but I am afraid they will just tell me to exchange because i had a discount…
    thanks

    [Reply]


  • 10

    Reg

    Westfield Santa Anita (Los Angeles area)—First of all, the saleswoman kept saying how these products are great for sensitive skin. I politely mentioned that my skin was itching and feeling irritated after she used the product. She assured me the products are fine for sensitive clients, she “knows all about sensitivities.” I just had to get used to the product. (I wondered how any products so laden with fragrance could benefit my sensitive skin?) Asked me my ethnicity, said she could tell all about my skin needs based on ethnicity. Final straw–when doing the nail buffer, she started criticizing my nail grooming and telling me how bad my cuticles are. OK, so I neglected them for a few days, but I usually get compliments on my hands/nails and didn’t appreciate her head-shaking, or her calling me “honey” every single sentence. I got up and told her I had to leave. She said, “It’s OK, Honey. You can go. This is for you, not for me.” Whatever. Couldn’t tell me anything substantial about the products, either. I didn’t buy anything but left feeling deflated and a bit shaken.

    [Reply]


  • 11

    mo

    Same here – accosted by a very pushy salesman who was not flumixed that there is no clinical evidence to back up anything they say. Flirty and patronizing and the tenaciousness of a pitbull. I am 60 quid lighter after the ‘shhh don’t tell anyone’ 2 for 1 offer. I left feeling like a mug but had to put my foot down when he still tried to sell me more. I did try some of the wrinkle cream there and was impressed with the results though but had to draw the line. Be warned – These guys Will suck you dry! Am yet to see whether the products are worth the money.

    [Reply]


  • 12

    Emma

    Same happened to me – I feel physically sick at how much money I have spent as was pushed into it by very persuasive salesman. “it will never be this price again and I will give you this for free – don’t tell anyone” etc etc etc.

    [Reply]


  • 13

    Christopher

    Don’t buy these products. The sales technics are agressive, they can swap prices in negotiations, they make fake assumptions (in my case: they told me they have a men’s line). There was told aloe vera is in the cleanser which eventually was not. When I returned the product, she didn’t provide me service but was very rude. Also, warehouse don’t officially represent the brand on their websites etc. And indeed: there is no investigations in public about there public and the healing. Be aware!

    [Reply]


  • 14

    ouch!

    Well, I am really hoping I end up liking the Serum. I too had the flirty pit bull salesman. I happened to be looking for a new serum, although I don’t usually pay that much for one. Feeling a bit like a fool seeing I totally got CHARMED into buying…of course with the manipulative “your so beautiful” discount. GRRRRR

    [Reply]


  • 15

    Eiry

    I’m so interested to find everyone’s experience was like mine. Last week I was at Westfield Shephards’s Bush and was accosted by a flirty young man giving me the salesman’s pitch – so cheesy. He got me in by saying that I could have a sample. I told him that he was wasting his time – that I couldn’t afford his product. He persisted. Unfortunately for him, I could see right through his very old fashioned patter and didn’t give in when he tried to push me to buy – saying – anyone will afford something if they want it. He was extremely patronising. I’m old enough to be his mother – stupid boy. When he realised I meant it and wouldn’t budge, he dropped his interest stone cold. I didn’t even get a sample which annoyed me, but hearing what other people received, I’m glad I didn’t!

    [Reply]


  • 16

    Chris

    I was in Westfield Shepard bush last week and was scammed too. I stuck to my guns with a £40 peel but when I got to paying he started the whole 2 for 1 with the eye serum and powder, so I said ok, and then he came bak to give me the 1 and 3 at cost price etc. I felt like such a sucker!! But all I wanted to do is get out of there!!! He used his Cham although I could see right through it! Even gave me his email on the receipt supposedly to get in touch with him if he ever stood a chance and if I needed help with the products…..as if!!! Ver expensive lesson learnt!! I wonder though, why doesn’t the shopping centre/mall do anything about it? Are they allowed to sell like that??? Luckily I don’t live there otherwise I’d have gone back and given them a piece of my mind :( (( so angry with myself :( (((

    [Reply]


  • 17

    Steve

    I’m a total idiot! I feel ripped off. I spent $400 I’m so stupid – I could kick myself. STAY AWAY – very flirty staff, although the product does feel great I could have bought it all on line for less. It was a very high pressure sale. Don’t be the idiot I was !

    [Reply]


  • 18

    Toby

    I bought the bio cell lift at Westfield Shepherds Bush after it was demonstrated on my face. It was fantastic and reduced the Lines round my eyes in seconds. It was expensive £250 but was like a face lift without the surgery. Unfortunately I discovered I was allergic to it. I have sensitive skin and am on medication which compounds it. . I returned the product next day slightly dubious as when I checked the receipt I noticed that it said no refunds. At first they told me they could not refund and that I had to call customer services and wait up to 48 hours for a response. I refused and they did eventually refund my credit card, though not willingly, which is a pity as I think the product is fantastic and I may have tried their other products in less sensitive areas had they agreed and given me a refund without fuss.

    [Reply]


  • 19

    LH

    I bought the peel and Ageless night cream online (not the onsensecret). The website gave me the full size eyecream for free. I have to say my skin is very happy after the second day of using them. I had some irritation and sensitivity when I started using these, but in just 5 days: All clear up. I have normal skin again. I think I am lucky not buying from the rude and tricky sales. It would’ve put me off. But as it is, I would buy them again,online of course as I have not had much success with other skincare line these past years.

    [Reply]


  • 20

    Ali

    I went to Shepherd’s Bush and was hassled by a petite Isralien lady. She was very persistent and enthusiastic.
    For three items, the total would have been £319/£329 (the lady kept forgetting her own lies). However, for today it was reduced by 50%. I refused bluntly. The resilient lady bounced back with lots of flattery and personal testimonies as to why I should purchase at least two products, this time for £100. After many other sales techniques used, ignorant assumptions, invalid claims about the product and being bribed into keeping a secret the lady insisted that she cares about me so much that she’ll sacrifice her daily pay to give one product to me for £29.99. When I refused and told her that I meant what I said from the start that I will not buy the product, she turned cold and bitter.

    Seriously, just stay away. It’s not worth your time or money.

    [Reply]


  • 21

    Sinza

    Hey, it is interesting how after buying something you get all these reviews. Anyway, i agree that their sales boys should be kept of the streets. i was at Stratford-Westfield mall and after chatting with a young lady…I should say, i got convinced at the bath scrub and facial scrub products and i actually bought. The saga begun after i paid and was walking away….one of the guys told her to show me the eyes products, which i thought was a free sample but alas, it was another product, which i was not interested in and took too much time to use…..when i stood up to leave, the guy just kept on insisting and blocking my way from leaving not to mention holding my hand. At that point i just got stern and told him off. The products were a little costly and now checking them online i feel deceived….anyway, i like them so far….smooth feeling and smells nice. Whether they are from Japan or Israel is another thing. But I believe they are scammers. I suggest you test the products at their stalls then buy it online! AWAY.

    [Reply]


  • 22

    Eva

    ONSEN SECRET SCAM PRACTICES & LIES

    I went to Westfield London in Sheperds Bush London where I met Ilan, your salesman, who convinced me to buy the cleaner and the peel for the face at a reasonable price.

    Or so he made it sound: 50% off on each product and had 1 other product for free. I thought it was a good deal since he showed me the official website with the original price list.

    When I got home I checked on the Internet because I felt like something was suspicious with his speech. He was notably very pushy and even got angry when I asked him why the product was for free etc..

    Indeed I was right because other buyers had the same speech : that he is the manager, that I got a huge bargain and a product for free and I had to keep it for myself…

    I just want to make people aware that ONSEN LIES to its customers and uses SCAM as a sales technique. I will make sure that this company won’t get away with it, not only by making sure to report you to the Advertising Standards Authority for false advertising but also by looking into other legal options – fortunately, I have close friends that are barristers. It goes without saying that I will also be contacting consumers rights associations right away.

    [Reply]


  • 23

    Sam

    Sounds like I got had too! No plan to buy any creams or lotions but pushy saleslady got me in westfield and started selling with half price etc tried to walk away but eventually walked away with £80 worth of stuff. Not a pleasant experience just hope cream live up to her hype!!!!

    [Reply]


  • 24

    Sue Bailey

    I had never heard of this product before. We were at the Northwest Washington Fair in Lynden, Washington this weekend and a girl at the Onsen booth invited me to try the vitamin c powder the lifting cream and the exfoliant. She used the powder and cream on one of my under eyes and I have to say it was amazing. There was a marked difference in the puffiness which lasted through washing even the next morning. She quoted me $500.00 for the cream at first, then all three for $250.00 then the lifting cream for $148.00. I told her I wanted to see how it lasted so she gave me her card. No pressure. I have since found it on Amazon.com for $44.99. Plus lots of other products for $20.00ish.

    [Reply]


  • 25

    Amanda

    I too had this experience at Westfield London and spent quite a bit of money, HOWEVER, the products are really GOOD. The C Delight serum is AMAZING, it’s like having a face lift, the body scrub makes your skin so smooth and soft. I felt like a bit of a mug until I actually tried the products. A big thumbs up for the Wrinkle Reducer, the C Delight serum, Body Scrub and as yet to try out the others. They’ve lasted ages too so I’m actually happy with my purchase. I would buy again.

    [Reply]


  • 26

    Hayley

    So glad I didn’t buy it after seeing mostly negative feedback. I saw the product online at ” OZSALE”, very discounted and reasonable prices but I thought I’d check the reviews first as I always do. Those pushy sales people have tried to pull me up many times, I just say ” I haven’t got time right now ” have a good day see you! They do all appear very pushy and the men flirty which puts me off right away.

    [Reply]


  • 27

    Jamie

    I’m surprised how many people were talked into buying something my flirty men. And frankly this product works, and works so well friends and family have started buying ONSEN products. While i have to aree the twist top is cheesy….I am a skin care fanatic and I am hooked! Purchased my initial products in Hollywood and finished my onsen “collection” on amazon when I got home. My redness has minimized and fine lines dramatically.

    [Reply]


  • 28

    jazz

    Got dragged in at Westfield London and so far this product has turned out to be the best I’ve ever tried .the wash, the daily peel and the moisturiser were the only three I purchased and they are absolutely amazing products. They don’t last as long as their pushy and flirty sales people say they do though in my opinion a maximum of two to three months and thats it. But its really the best I’ve tried

    [Reply]


  • 29

    Inna

    My friend and I bought these products at Westfield London with a big promise “come back after 90 days and we’ll give you money back if you don’t like the product”. We bought the eye treatment. what they call natural botox and I also bought the heat mask. We tried both products at the counter and the result was fantastic. Brought the product home, used for three weeks and it didn’t work at all not just for me, for my friend as well. I also used the mask on my son, which she claimed it was good for the acne, no results whatsoever. The eye treatment is the worst i ever tried in my entire life. I had developed skin allergies and no botox effect after using it for three weeks.Just makes you wander what are they advertising at the counter and what’s actually in a products you buy???? Anyway, came back today with my friend to get our money back as promised, there was not any sign of this girl who sold us the product and we have been told she is no longer working for the company. We have waited two hours for the Manager to come just to hear that we cant get our money back because its 14 days exchange only, which was written on the receipt and they don’t know anything about 90 days money back garantee. Impossible to speak to big Boss because he is in Maiami and its not convinient time to call him. We called the security of the mall to dispute our matter. He was very understanding but couldn’t do much under the circumstances but helped us to write the complaint at the customer service and advised us to write to the consumer rights people. Also they are aware of the standards of trade of this company and will keep an eye on them. Overall very disappointing experience!!!!! Stay away and run if they approach you!!!!!

    [Reply]


  • 30

    Tracy Martinez

    Absolutley outrageous pressure selling. i was pressure into buying this the saleman kept on and on and i couldnt get away. i purchsed 250 worth of product and had a niggly feeling i had been scammed . Iggogled them on the way out of westfield and found this site. i then went back and got my money back. that was as tough as getting away in the first place. Watch dog should look into this. its giving westfield a bad name.

    [Reply]


  • 31

    Sandra

    I got sucked in by a sales assistant in Selfridges, unfortunately I believed him, he was charming and even gave me his pen that will also work on an ipad!!! I feel such a fool as I believed the products were good, they are a gift for my Daughter as she has exzema on her face, he said they were perfect for that, he also said he worked part time in Harley Street…I think I should go and get ‘Mug’ tattooed on my forehead..Grrr!!

    [Reply]



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