NuFace Review

Wondering about how NuFace works?

With just a few minutes a day, NuFace claims to fight wrinkles and help facial contour. The Carole Cole Company is behind NuFace. The business started in 2000, but it looks like the official website was purchased in 2015. The device is sold directly, but outside retailers also offer it.

What is NuFace?

NuFace is a device that’s used for five minutes a day. It is supposed to reduce wrinkles and improve skin tone. You can also choose to complete a 15-minute treatment for better results. You simply rub the metal head on the face. There are instruction videos to help the customer better understand the method.

Quick Facts on NuFace

  • Works in just five to 15 minutes a day.
  • Backed by a one-year warranty.
  • There is a 60-day guarantee.
  • Users have had both good and bad experiences.

What’s the Skincare Editor’s Take on NuFace?

“I’d love to say the NuFace device is like a facelift at home, but that’s just not how it works,” says our Skincare Editor. “We don’t doubt that some customers have noticed some changes, but we have to look at everything and that includes quality and price, as well.”

Here’s What People Are Saying

The first problem we noticed with NuFace was the quality of construction. According to some buyers, it lasted less than three months, but in other cases it lasted more than a year.

  • “My charging base stopped working unless I hold it a certain way so it can charge other than that if I can get it to charge it’s fine.”
  • “Well mine stopped working after only using it a handful of times.”

Customers also experienced the exact opposite.

  • “I have been using it for 4 months and so far nothing adverse.”
  • “Have had this for about a year and have seen a little improvement over time.”

Another issue, as you’d expect, deals with effectiveness. Users fall on both sides of the fence with this one. Positive customers offered:

  • “I used this device daily for 10 weeks and found it to be effective. It does NOT provide an immediate result, nor does it give a “face lift” that is significantly noticeable.”
  • “My face feels soft, I don’t feel like I look so tired.”

Negative NuFace reviews were also found everywhere we looked.

  • “Somewhat disappointed with this product. It is extremely expensive and only moderately effective. My husband gave it to me as a gift or I would have sent it back.”
  • “I don’t think this did anything.”

Are We Sold on NuFace?

Well, we have to give credit where it is due. There are some happy customers, but it looks like for every happy person there is an unhappy one. The price and quality of construction also leave us with reservations about NuFace.

Do We Like Something Better Than NuFace?

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111 thoughts on “NuFace Review”

  1. there is clinical research available. an extensive study was done at the University of Washington. also, microcurrent has been used since the 70’s for treatments. also, many clinical trials are REQUIRED before you receive FDA clearance.

    it also doesn’t take “frequent use”… just 5 minutes a day 5 times a week for the first 3 months. after that, it’s just 2 or 3 times a week for maintenance. i don’t think 15-30 minutes of your week is too much to ask.

    @zoi – there are no hazards of long-term use, otherwise the FDA wouldn’t have cleared it’s use. as long as you are using it under the recommended guidelines. microcurrent works with the naturally occurring electricity in your own body.

    from what i know, there are people who use this device 20 minutes a day EVERY day for the past 5 years.

  2. I used nu face for the second time since I bought it and noticed each time I use it there are flashing lights in my eye due to stimulation of the optic nerve. It also gave me heart palpitations. I feel some people are sensitive to micro currents and I will not be using this product again.

  3. Yes, it works on the upper lip area. Microcurrent travels, that is why you would see flashing lights. It’s the microcurrent stimulating your optic nerve. It is FDA cleared and causes no harm.

    If you use the device along your cheekbones, jawline and forehead like it tells you to, the microcurrent will travel to those other areas (lips, eyes, etc.).

    The device should not cause heart palpitations as the current can not travel that far. The warnings say not to use if you have an implanted electronic device, so I would caution not to use it if you have a pacemaker, however the current cannot travel to your heart unless you are putting it on your heart.

    1. I am just now starting to research NuFACE; however, FDA approval does not mean no harm. It means nothing is known yet. Think about all the prescription drugs that were FDA approved and have now been recalled.

      1. When it comes to cosmetic medical devices, FDA-clearance does mean it has been deemed to be safe and effective. This device is considered very low risk. Comparing a cosmetic device to a prescription drug is comparing apples and beef.

        1. I agree with Casi ~ comparing cosmetic devices to prescription drugs are NOT comparing apples to beef. Both are “devices” deemed “approved by the FDA.” There is NO comparison when it comes to a judgement as to whether a product is approved or not. Either it is okay to use, or not. Low risk doesn’t constitute “safe” to me. Low risk, high risk? It all clearly states RISK! And effective? C’mon, it is undoubtably effective to shoot a bullet from a gun, but is it safe? Hmmm. It’s easy to keep attorneys busy these days with all of the “safe and effective, FDA approved” products out there.

  4. I’m currently using this product and have been for about a month. I will be returning this to the store that I purchased it from. I don’t like that the micro currents stimulate my optic nerve and cause the flashing lights and a slight headache. Also, something that has been causing me greater concern is that I’ve been getting extremely dizzy and lightheaded and I’m a healthy 34 year old woman in her prime! I DO correlate the use of this product to my lightheadedness. Will not use again.

    1. C – you need to drink more water. microcurrent is detoxifying, which causes dehydration. you need to drink plenty of water just like you would with other facial treatments. that is the cause of the headache. 20 minutes of microcurrent is equivalent to 4 HOURS of deep tissue massage so HYDRATE YOURSELF.

      yes, it does stimulate the optic nerve as well, but it is completely harmless and normal.

      1. Sounds like she should consult a neurologist. These are central nervous system problems. Much more than a dehydration issue.

  5. it’s an excellent device….however, with 20 years in the plastic surgery field, i feel a better education is necessary before u use it….. try to study the anatomy of the facial muscles & nerves before u spend too much time using it or u can end up looking like a freak…
    if, u experience too much stimulation turn it down….

    1. the device is safe to use every day up to 20 minutes. microcurrent doesn’t stimulate muscles like galvanic or TENS machines. it works at a CELLULAR level and cannot make you look like a freak. i would recommend always reading the instructions and go in the direction of the muscle.

  6. Was wondering how long the flashes go on after the optic nerve is stimulated. Also is it safe to use if you have a dental implant?

    1. I recommend reading the user manual. It should only happen while using the device. If it happens constantly when not using the NuFace, consult your doctor.

      Also, you can use with dental implants. You are just not to use with ELECTRONIC implanted devices like pacemakers.

      1. Thanks for the reply. Also wondering if the DVD explains how to use it on the neck and other body parts, such as hands and glutes… I did order it and can’t wait to receive it!

  7. I am allergic to most metals ie copper, brass, nickel I am curious what are the balls made from and what will be touching my skin. I am very sensiitve to almost everything including aloe vera

  8. I used to use NuFace till I saw my friend using a device called ReFa. It uses same microcurrent technology but no messy gel to use. I like the feeling of “suction” when you roll on your face.

  9. I’m a 50 year old with dental braces..Yes, braces at 50. Can I use the NuFace or should I wait until the braces are removed???

  10. I used NuFace for the first time and experienced vertigo within 24 hours. I have mitral valve prolapse but the medical information did not include contraindications for heart patients. What’s the correlation?

    1. my manual says only for those in good health and caution to those with diagnosed heart problems…maybe you should have read the instructions better.

  11. I have been having very unpleasant side effects from the NuFace. It gave me heart palpitations (by the way you dont have to put something directly on your heart to make it palpitate), a headache, and a sick, dizzy feeling. I think I will have to find another way to keep my skin looking healthy and young, as I cant afford to feel like crap every time I use this. I do keep hydrated, I drink 1-2 pitchers of water a day.

  12. I know that someone already asked, but what material is the metal balls made from, and what part is touching my skin?

    Thanks

    1. the spheres are aluminum with chrome plating. the chrome plating touches your skin and they are not porous so you don’t have to worry about product getting stuck in it. just make sure you clean them after each use!

  13. My skin breaks out with the conductivity gel. My acupuncturist uses a different microcurrent machine (AWQ-105 PRO 5 Channels Acupunctoscope) but only applies salt water to my face. Can I just use salt water when using NuFace?

  14. what are the instructions for using it on your neck? Also under the chin. I am 60 and starting to wobble. Thank you.

    1. I’ve been using this device for over a year and LOVE it…
      I’m 63 and have no untoward
      effects. As an RN, I’m aware of body muscles/facial muscles, neck muscles and know the safest “tracks” to follow when using the Nuface. I use on the neck collar bone to jaw line, but avoid the “adams apple” area due to thyroid, etc. I have NEVER experienced flashing around the eyes, any palpitations of any sort, etc. That’s ridiculous given the level of “microcurrent” in ths product. Enjoy it–you should see totally acceptable results.

      1. I see a very weak flicker when its anywhere near my eyes. At first I thought it was the strength indicator light flickering, but soon realized it wasn’t.

      2. I got that same flashing light multicolored aura experience 3 days ago. NEVER experienced that in my life before this product. It wasn’t until I was reading this blog that I realized the connection because I used the NuFace for the first time 1 week ago. I don’t care though, because I immediately see a difference in my face and I read the lights don’t hurt you, they’re called an oticular migraine or something like that, so if they happen again, I’ll just enjoy the show.

  15. Hi I am looking to buy a hand calvanic machine for facials here in south africa. Durban, johannesburg or pietermaritzburg thank you

      1. I have pvd eye. I can’t afford to risk retina problems as I’ve had flashing lights and floaters in my mid 60’s. I’ll continue with facial fillers. We don’t know how prolonged exposure to micro electrical pulses over years will affect the same cells. Seems like mini electrocutions. Concerned over reports of palpitations, headaches, flashers.

  16. I have a pacemaker and my aesthetician says no microcurrent. Is that a hard and fast rule? Seems like it is a long ways away from the pacemaker. What do cardiologists generally say?

  17. I’ve been using this device for a few days now. I use real aloe vera mixed with water, which seems to work great. My only complaint, is that I am breaking out in A LOT of small red bumps that itch. I’m wondering what could be causing this, other than the obvious irritation? I’ve been doing my own professional strength chemical peels to myself for years, and have never experienced anything like this. Help!

  18. I feel that the device may work, but it also made me lightheaded and dizzy. It’s going back- for the minimal results you may get, it’s not worth the stress.

  19. I just purchased a Nuface and after the 2nd use, I have had optic flashes for about 3 days.
    I feel like I did get it a little too close on my eye on that side, should I be concerned, or contact my doctor?

    1. I have not used the Nuface but everyone is saying that the flashing lights they are seeing is from optic nerve stimulation. I disagree as I have had retinal problems and been to many specialists. Flashing lights in your eye is caused by the tugging on your retina when your vitreous membrane separates from the retina. This is NOT a good thing and can cause a detached retina. I would not use this if you see flashing lights until you talk to your eye doctor. A detached retina can be a very serious problem.

  20. instructions say “house in cradle” and charge 12 hr before use. Do I leave cradle charging at all times or allow to run down and recharge?

  21. I’m 62 and have been using the Nuface Trinity for a year now. I just had to send it in for repair under warranty as it stopped working. It’s been a week since I last used it and I can see the affects. My skin is becoming looser especially at the jaw line. So, bottom line: It does work to tighten the skin and smooth the skin, but does not eliminate deep wrinkles. To be effective one must use the device consistently. People have made comments on my skin so I believe in the long run it is worth the effort, especially if you want to age gracefully without plastic surgery.

  22. I see immediate, significant results after using NuFace, especially in the throat area. But the skin on my lower face and neck itch insanely afterward, then breaks out in big pimples. I’ve tried different gels and liquids in place of the conductivity gel, but can’t stop itching. I don’t want to stop using NuFace, but the pimples are unsightly and uncomfortable. Any advice?

    1. I have had the Mini Nuface for about 3 months and I too have had those tiny pimples that itch on my lower jaws and actually everywhere on my face the whole time. I stopped using the gel that came with it and the optimizing mist I also purchased, but I still have the pimples even with using Aloe Vera gel and water. I am 63 years old and have not had pimples in years. I plan on sending it back to QVC and go back to my Facemaster by Suzanne Sommers which takes longer to use, but never made me break out like this product, and the results are just as good, if not better.

      1. I also get lower face itching and bumps after using the NuFace mini. I also started with their conductive gel, then switched to aloe hoping that would help.
        Like you, Marilyn, I have and use the Suzanne Somers “Facemaster” and never had this issue with it.
        Can’t figure out what is going on!

      2. Omg! I thought it was only me…
        I also get huge pimples a day after using it…it could be coincidence…only use it weekly…dont know what is exactly to blame ..It does help with toning but my pimples are awful😢

    2. I had some breakouts for the first couple months. I think it draws out your clogged pores. Now my face is very smooth and no more problems.

  23. After using Nuface for two weeks, my skin along my jowls has actually become more slack and looser. I have stopped using it.

  24. Been using nuface for a month. I do see some minor changes on my face, however I am interested on the infared device for fine lines. I am looking to see if anyone uses the ifared attachment and how they like it

  25. My NuFace has a ball that is starting to pit – almost as if it’s rusting. Has this happened to anyone else? What would cause this? I wipe it down after every use. Is it still safe to use?

  26. I’ve been using Nuface periodically for over a year. I have it set on 4. 2 weeks ago I decided to bump it up to 5. I bumped it up to 5 and now I am seeing the flashing lights. I went to the eye doctor and luckily there are no signs of retinal tear or detachment. Be careful around the eye area. I’m still seeing the flashing lights.

    1. Me too. Don’t know why. I have used Suzanne Somers’ Facemaster since 2001. I do believe it has been helpful. However, I recently got NuFace mini. It truly works. I especially like what it did for the jaw line and chin. However I started itching terribly around the jawline and neck. Then broke out in bumps. Intense itching, and ugly red bumps. I figured it was the primer gel, so switched to. 100 percent pure aloe Vera gel. Still happens. I’m thinking of still using NuFace once or twice a week, because the results are so good. Then I will supplement with the Facemaster.

  27. I have a cochlear implant…. Can the NuFace device be used along my jawline? I have 16 electrodes implanted in my cochlear canal….

    1. I use plenty of the conducive gel, but find I still have an uncomfortable , stinging/pulsing sensation when I use it. I find it quite worrying and it has made me wary of using the machine, in case I am causing damage. Could this be that I maybe just have a faulty machine, or might it be an adverse reaction, because I have an upper and lower fixed metal brace, at the back of my teeth, as well as two implant teeth?
      Would really appreciate some advice?

        1. They do say that if you have any metal implants, etc, you should not use this. I don’t, but I do experience a metal taste, and lots of twinges and twitching even with lots of the gel. I will try it at a lower setting for now.

  28. I just bought a nu face a month ago and have noticed a difference in my facial skin. It does seem firmer. I have not had any negative side effects from using it. i will keep using it

  29. You can use it with a pacemaker as long as you discuss it with your doctor mine told me as long as I don’t use it anywhere on my neck or below I would be fine

    1. NO I am a nurse and will tell you no you cannot use it with a pacemaker. I have no idea what you doctor was thinking. Please it sends currents .

  30. I have used this product now starting my 5th week. It seems as though my lines are deeper than before. My pictures verify this. I’m really disappointed as I was hoping this would work. I will return it tomorrow.

    1. I’ve been us8ing device for three weeks and photographing my face once a week. I actually think the lines around my mouth and nose are looking worse, not better. On the other hand, my skin is kind of “glowing.” Wondering if I should just stop using this device and call it quits??

    2. I have been using the device since Dec of 2015. I have gotten more lines in the area where the device treatment begins . I also have extremely dry skin since I’ve been using this device. And I’m wondering if the treatments are causing this horrible dryness ?

    3. I too see deeper wrinkles and poor skin quality overall, etc., more pores and no effected results except bad. Did you stop using and what happened?

  31. I have been using NuFace about 6 weeks and have stopped due to vision problems in the form of flashes of bright lights such as an Aura, it happens almost every day and I have taken Excedrine Migraine for relief. I hope this is temporary , thinking I need to go to a neurologist if it doesn’t stop soon. Will try to return the unit for refund because I was not alerted to this possible side effect.

  32. Have been using as recommended for 6 weeks, recently have had vision problems pop up at random times in form of Aura or bright lights. Happening almost every day so I have not used it in 2 weeks, is this a temporary side effect? Do I need to go to a neurologist? Very scary and upsetting, also I believe I should be able to return it and get a full refund. More testing needed as I see other people are having the same side effect as me.

  33. Ive only used it a week, my face seems thinner and my skin looks smoother. Im curious about the changes to come….I really want to get the infra-red piece next…i hear people mention using aloe vera gel…..id love to have brands for the next time i hit Ulta. I dont find the shop girls terribly helpful

  34. I’ve received 2 treatments with this product. The 1st time, after a few minutes, I started to feel shaky and realized that my heart was beating really fast, and cut the treatment short. I am in good health with no heart issues. The part of my face that was treated felt lifted and tightened, so I decided to give it a try a few months later. The same thing happened – my heart started pounding really fast and I stopped the treatment.

    1. Not sure what’s going on with all these commenters…Never had flashing lights or heart palpitations or anything remotely like that. It’s safe, and at this point microcurrent is backed by some science. It’s not pie in the sky.
      I’ve been using it a few months with only good results. It’s not a face lift…but the next best thing. It shouldn’t make any condition worse unless it’s being used incorrectly or there is some prior condition. ..I wonder if some of those comments aren’t from Drs afraid of losing business. I see Drs trying to discount other alternatives all over the internet.

      1. I starting using it last night. I saw flashes of light right away, especially when I used it around mid-cheek. It made me a little nervous, but I continued. I will try again, but lower the current tonight.

        1. The micro current can stimulate the optic nerve and cause flashes of light. This happens all the time in professional setting.

      2. Just because you have not had a flashing light does not mean it can’t happen to others. Some people are more sensitive to microcurrents than others. Drugs are backed by science, it doesn’t mean that people don’t have side affects. Currents that are too high for some can produce, zaps, twitching, etc. Do your research.

    2. I’ve been using it for about a month. I had no bad reactions to using this. Never had headaches or has my heart raced. I’m seeing gradual results but it seem to be doing a good job!!

  35. Hello, this is my second week going using nuface, uptill now no results, maybe I need more time to see them, i do experience light headache so I reduced the strength. Pls tell me if I could do my facial drainage excercise after it’s use or wait for some time. Thank you

  36. I have been using nuface for two weeks but no change, maybe I need more time, I did experience light headache so turn down the strength, pls tell me if I could use facial drainage excercises soon after using nuface?

    1. I never get head aches and I have had a terrible one since I started using this. I’m going to quit and see if it clears up.

    2. I never have headaches but I have had excruciating ones since I started using the device. I’m very concerned and will stop immediately

  37. I used it for about a week and noticed my heart beating very fast for no apparent reason. I couldn’t believe something FDA approved could do this, so I kept using it. Once I stopped using it, my heart stopped racing.

    1. Sabrina, I have an anxiety condition and the first few times I used this my heart pounded really hard. However, when I realized this was due to nervousness around using the new product my anxiety dissapated and the pounding heart stopped with subsequent usage.

  38. If the nuface only works at cellular level and not on the muscles how can it then firm the facial muscles and reduce sagging of the face as advertised?

  39. Just started using Nuface. I’m experiencing facial twitches while using it as well as a metal taste in my mouth. No one else mentioned either one of these sensations.

    1. I’ve experienced the same thing too! And on the highest frequency it actually stings and hurts. I haven’t seen any mention of this anywhere else either

      1. It might be because you are not using enough of the gel . Also if you have any type of cut or even the tiniest pimple you will feel a zap or sting in that spot

    2. I too experience the metal taste. Also, I used to have migraines, haven’t had them in years until now so I’ve started keeping track of when they occur. They come on after using the NuFace around my eyes, as instructed. I love the product, think it really helps my skin and jawline…but…not comfortable with the migraines as a side effect.

  40. had a facial, complimented with a NuFace treatment. Since that time I have had several very uncomfortable sensations where my equilibrium is off. Worse first thing in the morning. I can’t be certain this is the cause, but the only connection I can make. Would be interested in knowing if anyone else has experienced.

  41. I love Nuface! I have been using it for only 2 weeks and I see a HUGE difference on my face! I do experience a metal taste in my mouth while using, but the effects are definitely worth that. I also purchased the Trinity attachment and it’s the first time in years I have full round cheeks again. They had gotten to a point where they had sagged and looked suncken in. NOT ANY MORE‼️Woohoo‼️❤️❤️❤️‼️

  42. I have been using Nuface, wow, over 5 years and I love it. I did it regularly in the beginning and now just once a week. Its wakes up my skin and i do feel like it has helped with fighting sag.

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