Dermitage Review


Many skin care treatments on the market today seem to have decided to address the problem of collagen product. Dermitage is one such treatment. On paper, it certainly makes sense. After all, collagen is a naturally produced protein that your skin uses to stay firm and well hydrated. As we age, collagen production slows. Products like Dermitage that focus on stimulating collagen production or even getting new collagen under your skin are currently very popular. The alternative approach to skin care would seem to be protection products, which attempt to protect your skin from the outside elements that hamper collagen production in the first place. So which approach to anti-aging works best?

What Dermitage brings to the game is a patented two-step system that, they claim, delivers faster results than any other treatment on the market. The first step to the Dermitage system is a “lifting cream”, while the second step is a skin renewal cream. Both steps are intended to be used together to provide results after only a single use. This claim makes us a bit uncomfortable, since even injection-based spa treatment take several courses of treatment before results become apparent. How does the miracle work? The first step, the lifting cream, features patented “lifting spheres” that are introduced deep into the user’s skin via the company’s QuSome delivery system. Unfortunately, little information about these spheres is available, although they do have some slick graphic illustrations of them.

Product Details

The full ingredient list for the Dermitage lifting cream is as follows: Water, PEG-12 Glyceryl Distearate, Cetyl Alcohol, Caprylic Capric Triglyceride, Dimethicone, Pentaerythrityl Tetraisostearate, Glycerin, Cyclomethicone, PEG-23 Glyceryl Distearate, Hyaluronic Acid, Camellia Oleifera (Green Tea) Leaf Extract, Camellia Sinensis (White Tea) Leaf Extract, Vitis Vinifera (Grape) Seed Extract, Aloe Barbadensis (Aloe Vera) Leaf Extract, Laminaria Digitata (Algae) Extract, Saccharomyces Cerevisiae (Yeast) Extract, Glucosamine HCI, Urea, Cyclopentasiloxane, Silica Dimethyl Silylate, PEG-100 Stearate, Butylene Glycol, Acacia Senegal Gum, Dimethicone/Vinyl Dimethicone Crosspolymer, Dimethicone PEG-10 / 15 Crosspolymer, Ammonium Acryloyldimethyltaurate/VP Copolymer, 1,2-Hexanediol, Caprylyl Glycol, Tropolone.

The full ingredient list for the Dermitage Skin Renewal Complex is as follows: Water, PEG-12 Glyceryl Distearate, Cyclopentasiloxane, PEG-100 Stearate, Cetyl Alcohol, Caprylyl Methicone, Cyclomethicone, Hydrogenated Coco Glycerides, Ammonium Acryloyldimethyltaurate/VP Copolymer, Hyaluronic Acid, Pentaerythrityl Tetraisostearate, Camellia Oleifera (Green Tea) Leaf Extract, Vitis Vinifera (Grape) Seed Extract, Camellia Sinensis (White Tea) Leaf Extract, Laminaria Digitata (Algae) Extract, Saccharomyces Cerevisiae (Yeast) Extract, Tocopheryl Acetate, Retinyl Palmitate, PEG-23 Glyceryl Distearate, Glucosamine HCl, Urea, Glycerin, Butylene Glycol, Dimethicone/Vinyl Dimethicone Crosspolymer, Silica Dimethyl Silylate, Acacia Senegal Gum, 1,2-Hexanediol, Caprylyl Glycol, Tropolone.

The Good

  • Dermitage website offers a free product trial.
  • Dermitage website offers an auto-enrollment subscription service to keep users stocked with product.
  • Website offers testimonials and photo before/after comparisons.

The Bad

  • Products contain many artificial ingredients that could potentially irritate skin.
  • Considering that the product claims to take away “10 years in 10 minutes”, we’d like to see some more clinical trial data or research and development info.
  • Product does not appear to be available in stores.
  • Dermitage retails for $69.95, which some users could find pricey.

The Bottom Line

So is Dermitage really the 10-minute miracle that it claims to be? We’d like to believe, but if it was really that great wouldn’t everyone be using it? We’d like to see some more concrete info and fewer slick “lifting sphere” graphics before we get that excited about this product.

78 thoughts on “Dermitage Review”

  1. I recieved another shippment, that i did not order. I’m returning it and would like my money back,with having to use legal help…….

    1. I tried the product but didn’t realize it was a free TRIAL and not a ‘free’ SAMPLE. I called to end the deal, prepared to pay for what I thought was a sample package. Within a short time, I received a second package and then a third. I returned both and called customer service to remind them I had cancelled. Customer service claimed there was no record of my previous cancellation calls and told me I was obligated to pay for three shipments, two of which I’d sent back. The upshot of this: Dermatage, your customer service stinks. It reflects on your claims that your product is any good. There is nothing classy about stealing customer money. Give yourselves an F for failure – or give me my money back!

      1. After having difficulties of this nature before, I always request a cancellation reference number. If they don’t have them, I note the date, the employee’s first & last name and their employee ID number, so no one can tell me in the future I never cancelled. Also, if, as was suggested below, telling them you’ll call the BBB doesn’t work (as I recently had this occur during an issue I experienced in connection with a product- an amethyst jewelry set -I receieved that I didn’t order – while the company was willing to provide a refund once they rec’d the jewelry back, they expected me to pay for shipping/insurance both ways), suggest you question not only the integrity of their actions, but the legality and perhaps you’ll contact the state attorney general’s office. In my case the company’s attitude changed quite quickly. Suddenly, they suggested I keep the product as a gift from them and I received an immediate full refund, shipping and all.

    2. Definitly, a B.S “NO ANSWER”
      to telephone number for a RETURN NUMBER AFTER TRIAL OR BEFORE DATE GIVEN!!!! Not a “happy camper”the product is TOTALLY misleading for sensitive skin! NOW..THEY ARE CHARGING ME 89.95 AND I’M TRYING TO RETURN THIS SCAM CRAP! FROM ARIZONA!!!!!!

  2. This is the worst product I have ever used!!! I was highly allergic to all of the product line, including the eye serum. Within 24 hours of using it I experienced intense itching, burning, coughing, etc. It was so bad that I had to phone my dr. and he ordered a prescription to counteract the problems. This was on a weekend. I could never recommend this product. It has so many chemicals.

    1. The company name for this product is sold under Syndero they are located in San Francisco Phone: 415.655.8000 If you tell them you will file a complaint with the BBB they will give you all your money back.

        1. Actually Sam, they do have offices in San Francisco as well as overseas get it right and there would be no problems if these companies displayed terms and conditiond properly and didn’t mislead people.chela

  3. John
    If you read the instructions with your free product you would have known about the program………..return in 14 days no enrollment, keep it and you are enrolled and billed

  4. Buyer Beware this company runs a scam on several products, Kumaara, Ookisa, Onlingo, Living Christian, to name only a few. You buy their product for “Free” but if you don’t call or return the product you are billed $89.98 a month or higher. You are also put on a monthly subscription and will continue to receive the product every month and Billed for each shipment upfront. If you get caught up with their scam the company’s name is Syndero they are located in San Francisco Phone: 415.655.8000 Also they do not test their products. Check out the Better Business website they have hundreds of complaints Buyer Beware

    1. I agree it’s a scam. I ordered free “samples” from both Dermatage and Kumaara. When I realized it was a scam I asked a representative of each if they were related to the other. The agent from Dermatage said he never heard of Kumaara and the rep from Kumaara said she never heard of Dermatage. All lies.

  5. They billed me over $100.00 after receiving the sample. I never, “clearly” saw that I was enrolled month after month. DO NOT ORDER! Not good business practice to not list your selling price clearly!

  6. This is a total SCAM to get $5.95 from everyone. You have to return the product or you are charged $99.99 for more of this crap.

    1. Couldn’t agree more. The product is essentially the same just in different packaging. The free trial is not FREE at all. You must jump through hoops and will likely be charged 99.95 regardless. The results I get with Oil of Olay are far more impressive.

  7. I had a different experience. When I called to cancel, they told me I could have the product three times a year and be charged $39.95 each time. I then immediately got an email to verify this. They were VERY nice to me.

    1. Sheila you have been suckerd. Ebay & Amazone sell this crap or should I say packaged water for $15.00 to $18.00 but thats beside the point IT DOES NOT WORK it just sits on your skin like lard. When it rains and your skin gets wet it feels like slime rolling off of your face.
      I got suckerd into getting the free sample not knowing that that “Free” cost me $99.99 a week later. I called and bitched like the scorpio that I am and got them to take their crap back (I had to pay to ship back) they tried to tell me that it would take several weeks to have the credit on my bk account so Threatend them with a small claims law suite and that by Oregon Law I could get triple the $99.99 back (a ruse that work by being obnoxious also)I received my money back within 1 day and I did return their stuff since it was just crap.

      1. IT DOES NOT WORK I belive dat.
        Like slime rolling off your face hauuauhaauh.I thought they said u could only find it
        with them by giving them your email whata joke.This stuff is no different than mederma and rejuveness “CRAP”.I heard they go into your account N steal to.

      2. I too received this sample product. And, in less than 14 days was charged $99.99. I called to complain. They told me that everyone knows that a free trial and sample were two different things. With a free trial you will be in a contract. I was furious when I saw my checking account statement. Did anyone ever receive a free trial? I only received the $99.99 size.

  8. What is the 14.00 taken twice from my accout? I had ask for the trail billed at around 3.00. already, This makes me very nervious. Please contact me, otherwise I will have to cancel imediately.

  9. I can’t understand all the negative input. This is a very upright company. I followed the directions of returning the product calling the 800-886-8805 number, the representative was kind and helpful and gave me an RMA thru the email for me to return it. The 415-655-8000 number others have added to this goes into someone’s personal phone at a separate company, I would think.

    1. They lied to many customers Barbara. I did exactly what you did and recieve a different outcome. They simply are frauds. I am happy you did not get taken advantage of,but many have obiviously. I plan to do something about it.

      1. I agree! Anytime there is one positive to 10-15 negative reviews, the positive is almost always a “plant” or someone who works for the company. Two thumbs up.

  10. I placed the order for my “Free Trial” after I read all of the complaints, silly me. I called today to cancel (a day later) and they told me that it was to late that it was already sent (of course). I told them to cancel the free trial and that I was going to return the product the minute I recieve it. They told me that there will be no restocking fee. Well, after reading all of the compaints, I hope that once I get this product I can quickly and without problems return it. I want nothing to do with companies that rob honest, hardworking consumers like us. Thanks everyone for their comments. I will keep track of what happens in two weeks when I get these products an I immediately return it to them.

    1. I just received my product today, and notice this FREE OFFER in connected to a membership and charges to my account I can’t afford. This will put my checking account into a negative status, because I don’t have money for this. I will return the product instantly and will call the company on the first business day.

  11. I want the address of this Dermitage products because I call and call and I dont have any answer. I am not interested in receiving more of this products and its been impossible to reach them. Please if you have the address please send it to muy e-mail. Thank you.

  12. Dermitage is a scam..forget the product. I ordered the $5.95 trial and ended up receiving a full months supply that I would have to pay 99.00 for. A SCAM ..then I found out I was on a monthly reorder and was sent more that I didn’t want!! I called and pitch a fit at their business practices…so no matter if your product is good or not…forget it!! Your company stinks!

  13. Dermitage is a scam and I got screwed over for $150 dollars. Their fine print is says a free month supply but I was charged after 14 days. Then before I even received my second month that I didn’t want, my credit card was charged again. This is an absolute rip off and anyone with any brains will never order their product. It doesn’t work anyway. Their company does stink!!!

  14. I ordered and then seen all these reviews and called to cancel, he was very polite and said no problem but instead of 89.00 per month 39.95 if I wanted to continue after free trial, I hope this is a good experience.

  15. I saw the ads for several wrinkle free skin products. I looked at Dermitage and read all the emails people sent complaining about the product.
    Product sounds like you are paying for nothing in a jar!

  16. I am a bannker and got scammed into this product! Just because it was advertised as one of the top 3 products on I thought it was legit. Stupid. The product is awful, and I am now getting automatically billed $109 everymonth. Called the company and was promised reverseal of the debit as well as removal of my name. We’ll see.

    1. Did you notify your credit card company. I had the same issua with ACIA and my credit card company took care of it. I had to give them info on how I had cancelled the order, etc, but I wasn’t out a dime. It’s a Visa Wells Fargo credit card.

      1. Wells Fargo will take care of these things a couple of years ago I also had a charge on my card that I didn’t know anything about WF took it off immediately.

  17. I hated the fact, that there was not an up front information about 14 day trial period. That’s cheating in my vocabulary. Will never again use this web site!! Bad, bad practice and it should be made illegal!!!!

  18. I participated in the free offer not reading the fine print. When I saw my credit card bill I was extremely upset and call the Company. Was treated somewhat rudely but after much discussion I was told to keep the product and would receive a credit on my bill (which I did.) I used the entire product and was so pleased that I am looking online for the cheapest place to re-order. It is a shame they have caused so much bad press as hte product is wonderful.

  19. I wish I had seen this website BEFORE I ordered the “free” trial. When I received their confirmation email for my order, within minutes, and realized that I was now “automatically” enrolled to buy their product every month, I IMMEDIATELY said, no, please do not ship the product. Their reply, “too late.” They do NOT allow you to return the product as “refused, return to sender,” and will keep shipping you the product. You MUST return the package, even unopened, to them to cancel your order. In an email they told me to call their customer service center directly to discuss and when I did, the wait time is consistently 5-7 minutes. After several attempts, I finally did wait to speak to someone who was no assistance at all and kept telling me to use the return shipping label they had emailed me or I would continue to receive product and be billed monthly. Are you kidding me?? This is customer service? I’m on my way to the post office to return their product unopened and wouldn’t use Dermitage if I had a free lifetime supply!

    1. So why do so many people seem to have different amounts taken from their account. I have had nothing but a pleasant experience with these people so far. I DID however, read the fine print carefully and with proper attention to instruction I think more people would have a positive experience. Nothing is free, so don’t expect it. And no, I DO NOT work for Dermitage.

      1. I used this product and the customer service was great! The product did not do wonders but they were super nice on the phone. They canceled my order with out any questions and I got e-mail offers at a cheaper price to join again.

  20. I have been using this product for 10 days and love it. I am 52, and while I don’t expect miracles from a bottle, this produce delivers its promises as far as I’m concerned this far. While I would agree that the marketing is “aggressive” and feels tricky…it was all there in the fine print. I read over the “free” offer and yes, that is a bit of an overstatement since you have to follow the instructions for it to be free…but read, people, read! I do not mean to offend any of you who feel strongly about being excessively charged good money for something they did not want. I read some of the comments here and got nervous. I saved all original packaging, documents, etc and marked my calendar to call after 10 days to just ensure that I didn’t forget..time goes so fast. I had a great experience over the phone. Got through right away and she offered to extend my free trial period when I explained that I just could not afford the price but like the product and had to cancel/return due to economics more than anything. She then offered the $39.95 deal that some others refer to. We discussed that I am frugal with useage and that I felt a month was too soon for reshipment. I can elect 1,2,3 or even 4 months between auto ships and at $45 including shipping, that is no more than any other creams I have purchased. The key here for me,the product worked as promised and I had a great experience because I followed the instructions to the letter. If the product doesn’t work for you, that is one thing, but if you can’t take personal responsibility for not reading the fine print, then your experience is not someone else’s fault. I know that some companies are difficult – I did not find that to bo the case in my time with them so far. The product gave instant results for me. Good luck!

    1. Saw Dermitage recommended from another website and looked up their “free” offer. First page made no disclosure of conditions of “free” offer. I carefully read this page.Unfortunately I was more concerned with entering my CC info correctly than ready the second page, where they tell me the terms are disclosed. The confirmation email clearly outline the terms of the “free” offer and I immiediately called to cancel the “free” order. I was told the order was already processed, could not be cancelled, but they would deduct the $3.97 from my CC, not send or charge me for further offers, and I can keep the product I receive. This was confirmed by email. Although their marketing is agressive, I believe the mistake the make is in not required and agreement to terms by buyers before accepting offers. If they follow through on what they told me, they company has acted in a responsible manner. I don’t now about the prouducts, but if I like them, their handling has probably assured them a repeat customer.

  21. I had no idea this was an automatic continuing shipments and when I called to cancel, the said NO!! I was stuck with another $90 shipment of this..very BAD PR.

  22. After all the hype these products are now in stores. Rushed out and bought the under eye cream and rushed right back the next day to return it! So glad I didn’t fall for the “try it risk free”(notice how they didn’t say “money” free?)because it would have been nearly impossible trying to return it to the maker and get them to stop shipping it to me. Oh, and by the way, the product doesn’t work!

  23. this is a scam. do not buy the product. They have given
    me false telephone numbers and
    when they talk to you, if you have caller ID it, you can call that number.
    The phone answers with a statement, “this number is invalid.

    When it sounds too good to be true, it is.

  24. I have beed usng 3 of the Dermitage products for 3 weeks. I could tell a big difference but thought no one else could. The other day a friend sad..What’s different about you. your face looks so rested. The dark circles and wrinkles under my eyes have improved greatly. I really had my doubts about whether it would work of not when I ordered t, but now I’m sold. I’m not one to try products easily. ohneson

    1. Dermitage
      5300 Ontario Mills Pkwy 400
      Ontario, CA 91764
      Return address taken off their mailing label.
      Phone: 800-284-3900
      Good luck.

  25. THE EYE CREAM WORKS!!!!!!!!!!!

  26. I have been using Dermitage and Reprint together as advertised and no difference in my skin at all. The claim’s appear to be all hype.

  27. i had called you customer service and told them that i had been sick and would not be able to mail it back till 9/27/10 thats when i was getting out of the hosiptal and you went ahead and charged me. i was unable to use the product it made my face swell. please retun my money to my account and i will mail it back

    1. Hi Judy, we are a review site. We have nothing to do with the makers of Dermitage. We’re happy to provide a forum for you to connect with other unhappy users, but we can’t help you with any order problems.

  28. rebecca: finally, someone who makes sense and who obviously read between the lines. I received the same offer as everything is going fine. Too bad a few bad apples that don’t read have to portray this product and company as a hoax.

  29. I love the product… anything else I have ever tried just simply sat on my skin and did nothing. Dermitage actually made my skin smoother and my wrinkles much less noticable in a couple of days-love it!


  31. I’m getting fantastic results from this product! Better than Dior at half the price. Sorry it’s not working for alot of you. I’m 65 and my wrinkles are going away. Yea!

  32. Both these products sold together I might add are both crap! Junk in a jar. If you have a decent credit card co. call them and they can stop paying for this! Sucks getting scammed in this economy!

  33. I also read the fine print and phoned to see if I could change to 60 day’s because I was using dermitage and kumarra. The rep was very helpful and answered the number on the packing slip. I’ve only used the products a couple of weeks and am replacing a Elizabeth Aarden with it. So far, I like the results very much!

  34. Thanks for all the feedback, folks. Did you ever report them to BBBureau and higher up? I saw a doctor on t.v. once that said that the only way that COLLAGEN WORKS IS WHEN YOU INJECT IT. It made so much sense to me–skin creams are making a fortune off us. You know that these things just cover up, right? I don’t think a topical can actually change your skin to be younger. I hear that from doctors all the time. I use Strivectin on my neck–works great to smooth the skin. But if you stop using it, your skin texture remains the same. I use Clinique products–I love them. My face is smooth, and wrinkles stay smooth–but if I were to stop…..good luck and Happy Thanksgiving

    1. Laura,Well said! Totally the truth, I too use strivectin and clinique as well as a few other products, and your absolutely right. Only when you continue and religiously use certain creams do they actually work and deliver what they promise, but when you stop using them, it’s all down hill and the wrinkled,rough skin is back. So people who expect a miracle in a bottle should just face the facts-IT DOSENT EXIST! UNLESS YOU GET PLASTIC SURGERY-NOTHING ERASES TIME:(

  35. well, they refunded me the full amount after they had received the product,i tried it but not sure if its gonna work, well i tried using it everynight only and only one cream at a time,,, it did work, so i ordered one and after 4 days of using it they indeed work… iam 55 years old , i had no wrinkles but my face now is so smooth and i also used the lifting cream it works… i got free trial of eye cream, still trying to see if it works…

  36. As a licensed Skin Care expert and former Skin Care educator, I always taught my students and clients to be weary of quick result claims. All good / bad things in life take time and this is no exception for your skin. Generally skin cells are renewed, depending on age roughly every 30-45 days. Younger skin faster. Since this is true, why would one be convinced that a product could claim a 10 minute turn around. Most topical applications only have a temporary effect. In other words, as long as you use the product you see the result. The problem with this is that is can become costly. My suggestion to all my clients / students is to try a light chemical peel or micro-dermabrasion provided from your Dermatologist or an educated and licensed Esthetician. The results are far more telling and lasting than a topical compound. Just remember that the damage you experience today was mostly likely caused from earlier years of neglect. My thought is the earlier one starts a good skin care program that consist of cleansing, exfoliation (be chemical, abrasion, etc.), masking at least twice a week and moisturizing with at least SPF 30, you can avoid such needless compounds until well into your 60’s. Good health and remember…”If it sounds to good to be true…it probably is.
    Good Skin Care Health,

  37. I used this product 2 years ago. I absolutely loved it, but hated two things: 1) the auto shipping each month; and 2) that I couldn’t just go to a store and pick it up. I cancelled and never had a problem. They were very nice to me. I have since tried other products, Lancome, Olay, Clinique…with no results and my skin didn’t feel as nice. I want to order Dermitage again, but with no monthly shipping, just want to order it when I want it, not the monthly crap they use. I think they would have better sales if they did it this way. Too bad they don’t just use retail for sales instead of what they do.

  38. I keep getting shipments and do not want any more orders. Please stop sending Dermatage.I am stopping payment from my account.

  39. I just went through the dog and pony show with this scam. I never ordered the product. I called them and asked for the e mail address from the original “order”. The one they gave to me does not exist. Had to call 3 times to get the “return number”. I was tempted to charge them a storage fee unless they provided a way to return it, postage paid.

  40. Don’t fall for the false advertising on this product.It broke my face out and when I tried to cancel, they ask that I mail it back before the 30 trial period is up or I will be billed. They clearly don’t give you time to stop the expensive charge. It’s not worth it.

  41. I called and informed this company that I was sending the jars back and to cancel me out, in return you assured me that I wouldn’t be charged anymore but I find that you have entered my account and taken 66 dollars. I would appreciate very much if you would so kindly return my money back into my account.

  42. This product is in a store. A grocery outlet in Marysville Wa. sells for $7.00. Seems Someone somewhere does not want it.

  43. I am 64 and LOVE the Demitage products. They worked for me. One of my coworkers thought I had had a face lift. I did read the fine print and was aware that I would be enrolled in an automatic shipping program. I used the products for a year, until I retired, and started living on a fixed income. Then I dropped the program due to cost. I spoke with a representative on the phone, who was polite, offered lower cost options, and did not pressure me to continue when I said I just wanted to cancel. That was a year ago. I recently discovered some of the Dermitage products at Grocery Outlet at a significantly lower price and purchased them. Once again my skin looks firmer and less wrinkled after using the products for a few days.

  44. I normally do not right comments or talk about products I purchase, but I had to finally comment on Dermitage. I have been using Dermitage for a few years and I absolutely love it. I put it on in the morning and by the time I get to work I can see a big difference in the appearance of my skin. I have tried many of the items advertised and let me tell you either they are too greasy or they make my skin oily shortly after applying it to my face. Dermitage is non-greasy and when you apply in that’s it. It feels natural and does not give you a greasy, oily appearance during the course of the day.
    I will stick with Dermitage.

  45. I ordered the product and loved it but canceled with o problem. My husband even ask me what was I doing to my face cos I looked good. I have no complaits except I can;t afford it.

  46. I’ve used Dermitage for years and love it. I call when I’m about out and get more. Called a few days ago and they told me they were “in transition ” and weren’t selling any product. Not happy that I’m almost out of Instant Lifting Cream!

Leave a Reply

Your email address will not be published.